How important is your staff to your salon? To a large degree your staff "is" your salon. The quality of the interaction of your staff with your clients is just one of many areas your people can either make or break your business. Your team not only has a lot to do with the success of your salon but the quality of your life too. Dealing with people can be bring you enormous pride and happiness or can be a source of huge frustration and sadness.

As well as providing ideas and resources which address the administrative tasks associated with staffing a salon, it is our aim to enhance your ability to effectively interact, direct and work with people. Learning to deal with staff is not something most of us have been trained to do. As salon owners we are expected to just 'know' these things. The problem is that most of us don't intuitively know what makes people tick and as a result get involved in all sorts of counter-productive and self-defeating approaches in managing and dealing with people.

A salon with a high turnover of staff is a salon which will struggle to maintain consistency. Employing new people is costly. The reality is you need good people more than they need you.

This section will give you advice and ideas to get more applicants, do a better job of selecting good people to join your team. How to help them quickly become familiar with your operating procedures and how to maintain a productive, enjoyable working environment so people will want to stay.